Privacy Policy 

Last updated: August 31, 2026

Canandaigua Computer Service (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you choose to share with us.
 

Information We Collect

We collect personal information only when you voluntarily provide it, such as when you contact us through forms on our website or communicate with us directly.

The information we may collect includes:

• Your name
• Email address
• Phone number
• Any information you choose to include in your message

We do not knowingly collect sensitive personal information through this website.

Our contact forms use automated spam protection tools (such as CAPTCHA) to help prevent abuse and unauthorized submissions.
 

How We Use Your Information

The information you provide is used solely to:

• Respond to inquiries and service requests
• Communicate with you regarding our services
• Provide customer support

We do not sell, rent, or share your personal information with third parties for marketing purposes.
 

Data Storage and Handling

Messages submitted through our website contact forms are delivered to our business email account and stored through our email service provider. We use third-party service providers as necessary to operate our website and email systems.

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, or meet operational and legal requirements.


Customer Records and Retention

Information related to service requests, including contact details and service history, may be retained after a ticket or transaction is completed for recordkeeping, support follow-up, accounting, and legal purposes.

We retain such information only for as long as reasonably necessary to operate our business and comply with applicable laws.


Third-Party Service Providers

We use trusted third-party services to support our business operations, including customer support, ticketing, and payment processing.

Customer information submitted through our website or during service interactions may be stored within our ticketing system and payment processing platforms for recordkeeping, support, billing, and operational purposes.

These providers process information on our behalf and are subject to their own privacy and security practices.
 

Cookies and Analytics

Our website may use basic cookies or analytics tools provided by our website platform to help us understand how visitors use the site and to improve its functionality.

These tools collect anonymous, non-identifying information such as browser type, device type, and pages visited. You can control or disable cookies through your browser settings if you prefer.
 

Data Security

We take reasonable measures to protect the information you submit through our website. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


Data Breach Notification

In the event of a data security incident affecting personal information, we will comply with applicable notification requirements under New York law.
 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.
 

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information below, subject to any legal or operational requirements.
 

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Canandaigua Computer Service
302 Eastern Blvd - 1012
Canandaigua, NY 14424
Email: andrew@canandaiguacomputerservice.com